Refund & Cancellation Policy

1. Overview

At Powerbox IT Solutions Private Limited, we strive to ensure customer satisfaction with our software services. This policy outlines our refund and cancellation procedures for all our products and services.

2. Subscription Services

2.1 Free Trial

Most of our products offer a free trial period. During the trial, you can cancel at any time without any charges.

2.2 Monthly Subscriptions

• Cancel anytime before the next billing cycle
• Access continues until the end of the current billing period
• No refunds for partial months
• 7-day refund window from first payment (new subscribers only)

2.3 Annual Subscriptions

• 30-day money-back guarantee from date of purchase
• Pro-rated refunds may be available within first 90 days (at our discretion)
• No refunds after 90 days
• Downgrade to monthly plan available anytime

3. Refund Eligibility

Refunds may be granted in the following circumstances:

• Service unavailability exceeding 24 hours (pro-rated credit)
• Duplicate charges or billing errors
• Service not as described
• Technical issues preventing usage (if unresolved by support)

4. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees (one-time)
• Custom development work
• API usage charges beyond included limits
• Third-party integrations and add-ons
• Services already rendered (compliance filings, reports generated)

5. How to Request a Refund

To request a refund:

1. Email us at capt.anil.sharma@powerpbox.org
2. Include your account email, order/invoice number, and reason for refund
3. Allow 5-7 business days for review
4. Approved refunds are processed within 7-10 business days

6. Cancellation Process

To cancel your subscription:

1. Log into your account dashboard
2. Navigate to Settings → Billing → Cancel Subscription
3. Follow the cancellation prompts
4. Or email capt.anil.sharma@powerpbox.org

7. Data After Cancellation

After cancellation:

• Your data is retained for 30 days (reactivation period)
• You can export your data before cancellation
• After 30 days, data may be permanently deleted
• Some data may be retained as required by law

8. Refund Method

Refunds will be credited to the original payment method:

• Credit/Debit Card: 5-10 business days
• UPI: 3-5 business days
• Net Banking: 5-7 business days
• Wallet: Immediate to 48 hours

9. Disputes

If you believe a charge is incorrect:

• Contact us first at capt.anil.sharma@powerpbox.org
• Provide transaction details and explanation
• We aim to resolve disputes within 15 business days

10. Contact Us

For refund or cancellation queries: